Below you'll find sample emails for different stages of the guest journey—feel free to copy, edit, or personalize them to match your style. These templates use placeholder codes like %firstname% and %bookinginfo%, which will automatically populate with booking-specific details.

To learn how to create or automate these messages, and to see more about placeholder codes, check out our guide on how to create, automate, and customize message templates.

Booking confirmation

Subject: Thanks for your booking

Content:

Hi %firstname% %lastname%,

Thanks for booking with us at [YOUR ACCOMMODATION’S NAME]. Here are the details we’ve got for your stay:

%bookinginfo%

We’re really looking forward to having you here. If anything comes up before you arrive, just give us a shout.

Your hosts, The [YOUR ACCOMMODATION’S NAME] team

Pre-check-in – Additional information

Subject: Getting ready for your stay

Content:

Hi %firstname% %lastname%,

Your %numberofnights%-night stay with us starting %checkin% is coming up soon—exciting!

Here’s a bit of helpful info to make things smoother when you get here:

[YOUR CHOICE OF INFO]

Want to double-check your booking or take care of payment ahead of time? Just pop into your guest portal here: [ADD GUEST PORTAL LINK. USE %review-url% AS THE URL].

See you soon,

Your hosts, The [YOUR ACCOMMODATION’S NAME] team

At check-in – Welcome email

Subject: Welcome to [YOUR ACCOMMODATION’S NAME]

Content:

Hi %firstname% %lastname%,

We’re so happy to have you here. We hope you settle in and feel right at home.

Here’s a little info to help you get started:

[YOUR CHOICE OF INFO]

If you need anything at all while you're here, don’t hesitate to reach out—we’re just a message away.

Your host, [YOUR NAME]

Post check-out – Review request

Subject: Hope you had a great stay

Content:

Hi %firstname% %lastname%,

It was really great having you at [YOUR ACCOMMODATION’S NAME]. We hope your stay was everything you wanted—and then some.

If you’ve got a minute, we’d love to hear what you thought. You can leave a quick review here: [LINK TO A REVIEW SITE].

Thanks again, and take care.

Your past (and hopefully future) host, [YOUR NAME]

Post check-out – Revisit invitation

Subject: We’d love to have you back

Content:

Hi %firstname% %lastname%,

We loved having you at [YOUR ACCOMMODATION’S NAME]. Ready for round two?

You can browse dates and book your next stay here: [YOUR BOOKING ENGINE LINK]. We’d be thrilled to see you again.

Your past (and hopefully future) host, [YOUR NAME]