Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Sirvoy home
  • Login
  • Contact
English (US)
ES Spanish
DE German
US English (US)
DA Danish
FI Finnish
SE Swedish
NO Norwegian
NL Dutch
FR French
  • Home

Channel Manager

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Setup Guides Import Bookings
  • About Sirvoy
    General Technical Security & Backups
  • Rooms & Room Types
    Rooms & Room Types Categorizing Room Types Offer Add-Ons or Extras
  • Bookings
    Modify Booking View Bookings Message Templates & Automated Messaging Communication Scheduling Housekeeping and Tasks
  • Rates & Restrictions
    Rates & Discounts Restrictions Promotion & Coupon Codes
  • Booking Engines
    Website Builder Installing on Your Website Adjusting the Booking Engine Design & CSS Input Fields Guest portal Tracking
  • Channel Manager
    Setting Up New Channels Mapping Your Room Types General Rates & Availability Updates Overbookings
  • Financials
    Setting Up a Payment Solution Managing Payments Invoices & Receipts Accounting Taxes & Surcharges
  • My Account
    Customize Your Account Subscription Statistics Export & API
+ More

Setting Up New Channels

  • Accepting bookings via Facebook
  • Connecting Sirvoy to BookVisit
  • Connecting Sirvoy to Citybreak Partners (Visitgroup) Via BookVisit (Beta)
  • Connecting to Hostelworld
  • Connecting to iCal Channels (VRBO, FlipKey etc.)
  • Does Sirvoy support GDS?
  • Import existing reservations when connecting to Booking.com
  • Is it possible to connect Sirvoy to Trivago?
  • Connecting to Keyless Entry System Telkey
  • Locky Keyless Entry System
  • Connect Sirvoy to Expedia
  • Connect Sirvoy to Booking.com
  • Connect Sirvoy to WeAccess for keyless entry
  • Connect Sirvoy to Agoda
  • All of Sirvoy’s booking channel partners
  • Connect Sirvoy to Airbnb
  • Import bookings on channel connection pages
  • Connect to Google Hotel Ads or Free Booking Links
  • Connect Sirvoy to SiteMinder

Mapping Your Room Types

  • Extra bed settings for channels
  • Should all rates be mapped?
  • Handle multiple channel rates for a single room type
  • Limit how many rooms are shared with a booking channel
  • Map room types to your connected channels

General

  • Apparent overbookings due to Booking.com’s “Ask for a replacement guest” feature
  • Cancelled in Expedia, But not in Sirvoy
  • Child count and prices on bookings from Booking.com
  • Correct handling of modifications and cancellations of channel bookings
  • Correct price settings for your STF (BookVisit) connection
  • Deleting Airbnb import calendars
  • Disconnect Sirvoy from myallocator
  • Flexible pricing Airbnb workaround
  • Price per person on Hostelworld
  • Provisional bookings when using payment solutions
  • Resolving conflicting tax settings between Airbnb and Sirvoy
  • Why are tentative booking requests from HomeAway visible in Sirvoy?
  • Why is the booking divided into different rooms?
  • Understand Booking.com taxes and fees
  • What is a booking channel?
  • Manage multiple channel properties in one Sirvoy account
  • Disconnect from a booking channel
  • Sync surcharges between Sirvoy and channels
  • Understand virtual credit cards (VCCs)
  • Receive credit card details from booking channels

Rates & Availability Updates

  • Why is Booking.com asking me to “Refresh all inventory” and “Remove all rates”?
  • Understand channel availability restrictions

Overbookings

  • How can I avoid overbookings?
  • Resolving overbookings received from booking channels

Popular Articles

  1. How to set up Google Ads Conversions and Tag Manager
  2. Contact customer support
  3. Stripe Terminal for in-person payments
  4. Sirvoy pricing and plans
  5. Charging virtual cards with Stripe
  6. Stripe Terminal FAQ
  7. Price per person on Hostelworld
  8. Adding a booking event webhook
  9. Understand Booking.com taxes and fees

Need a hand with Sirvoy?

You're in the right place.

  • Sirvoy
  • Login
  • Contact

    ©2026 Sirvoy . All Rights reserved.

    Expand