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General

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Setup Guides Import Bookings
  • About Sirvoy
    General Technical Security & Backups
  • Rooms & Room Types
    Rooms & Room Types Categorizing Room Types Offer Add-Ons or Extras
  • Bookings
    Modify Booking View Bookings Message Templates & Automated Messaging Communication Scheduling Housekeeping and Tasks
  • Rates & Restrictions
    Rates & Discounts Restrictions Promotion & Coupon Codes
  • Booking Engines
    Website Builder Installing on Your Website Adjusting the Booking Engine Design & CSS Input Fields Guest portal Tracking
  • Channel Manager
    Setting Up New Channels Mapping Your Room Types General Rates & Availability Updates Overbookings
  • Financials
    Setting Up a Payment Solution Managing Payments Invoices & Receipts Accounting Taxes & Surcharges
  • My Account
    Customize Your Account Subscription Statistics Export & API
+ More

General

  • Child count and prices on bookings from Booking.com
  • Deleting Airbnb import calendars
  • Disconnect Sirvoy from myallocator
  • Flexible pricing Airbnb workaround
  • Provisional bookings when using payment solutions
  • Why are tentative booking requests from HomeAway visible in Sirvoy?
  • Why is the booking divided into different rooms?
  • Understand Booking.com taxes and fees
  • What is a booking channel?
  • Manage multiple channel properties in one Sirvoy account
  • Disconnect from a booking channel
  • Sync surcharges between Sirvoy and channels
  • Understand virtual credit cards (VCCs)
  • Receive credit card details from booking channels
  • Modify or cancel channel bookings
  • Understand Booking.com’s Ask for a Replacement Guest feature
  • Fix conflicting tax settings with Airbnb
  • Set the correct prices for your STF (BookVisit) connection
  • Booking cancelled in Expedia, but not in Sirvoy
  • Why does Hostelworld show a per-person price?

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