Every email address includes a domain—the part after the @ symbol.

For example:

• In "noreply@sirvoy.com", the domain is sirvoy.com.
• In "yourname@example.com", it’s example.com.

If your email address at Settings > Sirvoy account > Contact details uses a public domain like gmail.com or yahoo.com, emails to guests will be sent from noreply@sirvoy.com instead.

To send emails to guests from your custom domain, your domain must pass a quick verification check. This helps prevent spam, spoofing, and delivery issues.

Sirvoy checks for:

• DMARC (Domain-based Message Authentication, Reporting, and Conformance).
• DKIM (DomainKeys Identified Mail).

Once verified, Sirvoy will send emails to guests using your custom email address.

Set up your domain for verification

To use your own email domain for sending messages, you'll need to configure DMARC and DKIM.

DMARC setup

1. Go to your domain’s control panel
2. Set up DMARC as you’d like, but:
   • Everything before the = symbol should be lowercase.
   • For p=quarantine or p=reject, DKIM is required.
   • You can usually leave v=, pct=, and rua= at default values.
3. In Sirvoy, go to Settings > Sirvoy account > Contact details to auto-detect your DMARC setup

Once verified, Sirvoy will start using your custom domain when sending emails to guests.

DKIM setup

We always recommend setting up DKIM, but it's only strictly necessary if DMARC is set to p=quarantine or p=reject.

1. Request a DKIM key from support@sirvoy.com. Include your Sirvoy Account ID and domain name
2. Add the key to your DNS server
3. Contact Sirvoy support to enable the DKIM key

Example DKIM records: