Connecting Sirvoy to Airbnb
Table of Contents
Sirvoy’s channel manager can connect with Airbnb to retrieve bookings and automatically update room availability and prices.
Before You Start:
- Create an Airbnb account and list your properties.
- If you already have an iCal connection between Airbnb and Sirvoy, delete your Airbnb import calendars.
- Note that only admins of your Airbnb account, not co-hosts, can see and map listings.
Connect Your Sirvoy and Airbnb Accounts:
- Log in to Airbnb.
- On a different tab, but in the same browser window, log in to Sirvoy.
- In Sirvoy, go to the Airbnb integration page at Settings -> Channels -> Airbnb -> Connect.
- Review the terms, agree, and click “Allow.”
- On the Airbnb integration page, map your Sirvoy room types to the matching Airbnb listings and resolve any warnings displayed (for example, conflicting tax settings between Sirvoy and Airbnb).
- Click “Save.”
Your Sirvoy and Airbnb accounts are now connected!
From now on, Sirvoy will control rates, availability, and restrictions (with some important exceptions) for your Airbnb listings. Therefore, make all future updates to those features in Sirvoy because they will override those settings in Airbnb. Changes made in Sirvoy will apply to Airbnb within minutes.
Airbnb will enable “Instant Book” by default, indicating that incoming bookings are final and not requests.
Airbnb listings match with Sirvoy room types (not individual units). Therefore, make sure Airbnb listings and Sirvoy room types that are mapped together have the same number of units.
- If you have more unique listings on Airbnb than unique room types in Sirvoy you must either remove listings or create new Sirvoy room types.
- If you map a unique Airbnb listing with a Sirvoy room type containing more than one unit, Airbnb will think you have multiple, identical listings and not a single, unique one. This can easily cause overbookings because Airbnb will assume there are still available units even if that listing has already been booked.
Example:
If you have 5 unique apartments with 5 listings on Airbnb, they must be mapped to 5 different room types in Sirvoy, each containing one unit.
Or if you have 5 identical apartments, you can:
- Use 1 listing on Airbnb to represent all five apartments and map it to 1 room type in Sirvoy that contains five units.
- Use 5 listings on Airbnb, one for each apartment, and map them to 5 room types in Sirvoy, each containing one unit.
Before You Go:
- Airbnb charges a service fee of around 15%. To compensate, consider increasing your prices.
- “How close to check-in guest can book” and “How far ahead guest can book” are two settings in Airbnb that you can specify for each individual listing or use a default that applies to all listings.
- Airbnb retrieves prices from Sirvoy without taxes included and will inherit your currency selection from Sirvoy.
- Airbnb doesn’t support the flexible pricing model, so Sirvoy will send a single fixed price to Airbnb based on the “number of guests” room type setting. However, there is a different method to provide flexible pricing through Airbnb.
Tip: Our support team can set this up with you. Contact us through live chat or schedule a free video chat.
Note:
- Airbnb does not share guests’ email addresses with Sirvoy. Please communicate with guests using Airbnb’s internal messaging tool.
- Though double bookings are rare, hoteliers must be vigilant to solve them quickly.