You can cancel a booking in Sirvoy at any time, and if needed, restore it later—though room availability may affect how it’s restored.

Cancel a booking

To cancel a booking:

1. Open the booking.
2. Click Cancel booking.
3. Choose whether to send a cancellation email or SMS to the guest, and whether to CC any email addresses.
4. Click Save to confirm the cancellation.

Want to customize your cancellation emails? Learn how to set up custom default cancellation messages.

Restore a cancelled booking

To restore a cancelled booking:

1. Open the cancelled booking
2. Click Restore booking
3. Click OK to confirm

Depending on room availability, you’ll see one of these messages:

• Booking restored successfully The same rooms are still available, so the booking is restored as it was.
• Booking restored successfully, but rooms were changed The original rooms aren’t available, but other rooms in the same room type are. The booking is restored using those instead.
• Booking restored, but no rooms available in the original room type. Assign a different room to fix the overbooking. No rooms from the original room type are available. The booking’s room is replaced with Unavailable or removed.

Fix missing rooms in a restored booking

If one or more rooms couldn’t be restored, you’ll need to update the booking manually:

1. Inside the booking, click the Repair icon (wrench) next to the affected room row.
2. Select a new room from the Change to dropdown.
3. Choose whether to turn Update prices on or off. It controls whether the booking should use the new room’s price or keep the original room’s price.
4. Click Save.