Sirvoy’s channel manager connects directly with SiteMinder, keeping your availability, rates, and reservations in sync. Once connected, manage those settings from Sirvoy, and updates will automatically apply to SiteMinder within minutes.

Before you start

Before connecting, make sure:

• You’ve informed your SiteMinder account manager that you want to connect to Sirvoy.
• You have your SiteMinder hotel ID and know your region (EMEA or APAC).
• Once the connection is active, your rooms can be booked right away, so make sure availability is correct in Sirvoy first.

Step 1: Set up the connection in Sirvoy

Follow these steps to get connected:

1. Import any existing SiteMinder bookings to Sirvoy
2. Go to Settings > Channels > SiteMinder
3. Enter your SiteMinder hotel ID and select your region (EMEA or APAC)
4. Set each room type you want to connect to ON status
5. Note the room type ID shown in brackets after each name (for example, “4680104”)

Step 2: Set up the connection in SiteMinder

In SiteMinder, each room type will require:

• Room Code
• Inventory Code
• Rate Code

Use the room type ID from Sirvoy for both Room Code and Inventory Code. Leave the Rate Code field blank.

You can enter these codes in your SiteMinder login or complete the spreadsheet they provide.

Step 3: Finalize the connection

After you’ve completed your room mappings:

1. Contact our support team to let us know
2. We’ll activate the connection from Sirvoy’s side
3. You’ll then be able to import any bookings received during setup

Before you go

Keep in mind:

• Sirvoy sends only the highest price, based on the total occupancy (Number of guests + Extra beds) for the room.
• To set lower prices for fewer guests, contact your SiteMinder account manager.
• Overbookings are rare but can happen—be ready to act quickly if they do.
• On rare occasions, bookings from channels might be split across multiple rooms.