Self check-in lets guests skip the reception desk and check in online through your Guest Portal. This reduces front desk workload and creates a smoother arrival experience.

Enable self check-in

To use self check-in, your guests need access to the Guest Portal. You can email them a link or embed the portal on your website. See What is the guest portal? for all the details.

1. Go to Settings > Guest Portal > Settings > Edit.
2. Switch Self check-in to ON.
3. Set the Check-in time.
4. Add your Intro text (optional but recommended).
5. Add your after check-in text.
6. Save your changes.

How self check-in works

You can switch self check-in on or off any time. Here’s how it works:

• Availability: Guests can check in starting from the time you choose until 11:00 AM on the check-out day. This makes sure even late-night arrivals have a chance to check in.
• Booking status: Guests can only check in once their booking is confirmed. If your property confirms all bookings automatically, you don’t need to worry about this step.
• Room readiness: All rooms in the booking must be marked Ready. If you don’t use Sirvoy’s housekeeping feature, this step doesn’t apply.
• Guest flow:
  • On their arrival day, guests see a Check in button in the Guest Portal.
  • After clicking, they’ll see “Check-in complete” and your Check-in message.
  • The booking in Sirvoy updates automatically to show the guest as checked in, and the history log notes that it was a self check-in.