How Sirvoy Handles Booking.com Taxes and Fees

Published April 1st, 2025 by olad

When receiving reservations from Booking.com, Sirvoy automatically imports applicable taxes and fees to ensure accurate totals. Flat fees and percentage-based taxes set as not included in Booking.com are added to bookings in Sirvoy. This article explains how these imports work, how taxes and fees appear in Sirvoy, and what settings are needed for co

How to Use Guest Relationship Tools

Published March 5th, 2025 by olad

Sirvoy’s Guest Relationship Tools help you track guests across multiple stays, remember their preferences, and build lasting relationships. With these tools, you can quickly identify returning guests, view their booking history, and access key details such as total spending and contact information. Guests Page and Database The Guests Page is a centr

Booking Engine general options: Quick guide

Published February 3rd, 2025 by olad

Booking engine General Options allows you to manage bookings, guest preferences, and room assignments across all booking engines. Access these settings by going to  Settings > Booking Engines > General Options . 1. Default Number of Guests and Guest Label Set up default guest preferences that will apply across your booking engines. Default Num