Sirvoy Support

Create and manage extras

Published November 12th, 2025 by olad

Extras let you offer additional services or products—like meals, conference rooms, or rentals—through your booking engine. Extras can’t be sold individually through booking channels, but you can bundle them with rooms by creating package deals. Extras can be optional or mandatory, depending on your setup. How to create extras Go to Settings > Ext

Enable self check-in for guests

Published September 3rd, 2025 by olad

Self check-in lets guests skip the reception desk and check in online through your Guest Portal. This reduces front desk workload and creates a smoother arrival experience. Enable self check-in To use self check-in, your guests need access to the Guest Portal. You can email them a link or embed the portal on your website. See What is the guest porta

Support up to 31 Languages in Booking Engine

Published October 9th, 2025 by olad

Sirvoy’s booking engine supports up to 31 languages, making it easy for guests to complete their booking in their preferred language based on their browser settings. Manage Language Settings To manage these language settings: Go to Settings > Communications > Languages . Use these settings: Offer booking engine in all supported languages: Cont

Create package deals

Published October 13th, 2025 by olad

You can create package deals in Sirvoy by bundling a room with extra services or amenities. There are two ways to do it: by duplicating a room type, or by creating a new room type that only includes specific rooms. Package deals using duplicate room types Note: This method works with both the Sirvoy booking engine and booking channels. It is the onl

Create Room Types and Assign Rooms

Published September 9th, 2025 by olad

In Sirvoy, a room type represents a category of accommodations, while a room is an individual unit of that type. All key details—like price, amenities, and guest capacity—are set at the room type level, and any rooms assigned to it automatically inherit those features. Room types and rooms don’t have to be traditional hotel rooms—they could be anyth

Categorize Room Types

Published October 7th, 2025 by olad

Organizing room types into categories allows your guests to filter their searches, making it easier for them to find suitable options. Categories also allow for customized automated emails tailored to guest selections. Create and Assign Categories Go to Settings > Accommodations > Categories . Click the edit icon next to the Category label. Na

Create, Automate, and Customize Message Templates

Published September 23rd, 2025 by olad

With Sirvoy, you can set up message templates for emails and text messages (SMS), automate when they're sent, and add placeholders to dynamically insert guest details into the message. Templates can be sent automatically, like booking confirmations, check-in reminders, or post-stay thanks. Others can be saved for manual sending in specific situation

SMS restrictions by country

Published October 28th, 2025 by olad

Some countries have telecom rules to reduce SMS spam, which affects how Sirvoy can send text messages. This includes SMS messages to guests (like booking confirmations) and messages sent to Sirvoy users, like login and authentication codes. In certain countries, SMS can’t be delivered at all. In others, your Sender ID (the name or number that appear

Create stay restrictions for room types

Published October 14th, 2025 by olad

In Sirvoy, stay restrictions let you control when certain room types can be booked. You can apply restrictions to specific dates, check-in or check-out days, or across an entire period. This can help you manage availability during high-demand events, run special promotions, or block rooms for maintenance. If you need to block just a specific room in

Import Your Existing Bookings

Published October 8th, 2025 by olad

Importing your existing bookings to Sirvoy is quick and easy using the built-in import tool. Note: Bookings from Booking.com are imported automatically when you connect to it from your Sirvoy account. Airbnb bookings can be imported by following this guide, using the Airbnb connection page after connecting to Airbnb, or both. Are you importing a h

Enable category selection on a booking engine

Published November 19th, 2025 by olad

If your room types are organized into categories, you can let guests choose one—such as “Private rooms,” “Shared rooms,” or whatever categories you’ve created—during the first step of the booking process. This makes it easier for guests to filter results and find what they’re looking for quickly. How to enable category selection To activate category

What is a booking channel?

Published October 2nd, 2025 by olad

A booking channel is an online platform where guests can make reservations for your property, like Booking.com, Expedia, or Airbnb. These are sometimes called OTAs (online travel agencies) or sales channels. Sirvoy connects to these channels so that you can manage all your bookings and availability from one place. How booking channels work with Sirv

Set child rates in Sirvoy

Published November 12th, 2025 by olad

Sirvoy doesn’t support separate rates for adults and children by default, and child pricing can't be sent to booking channels like Booking.com or Airbnb. However, you can apply child rates for bookings made directly through your Sirvoy booking engine using a few different methods. Here are three ways to set up child pricing: Option 1: Use extras for

Create Duplicate Room Types

Published October 9th, 2025 by olad

Duplicate room types allow you to create copies of existing room types that share the same pool of rooms and the class (room, bed, campsite, etc) as the original. Booking a room in the duplicate updates the availability in the original room type and vice versa. This is especially useful for creating flexible booking options, like rooms with slightly

How Sirvoy Handles Booking.com Taxes and Fees

Published April 1st, 2025 by olad

When receiving reservations from Booking.com, Sirvoy automatically imports applicable taxes and fees to ensure accurate totals. Flat fees and percentage-based taxes set as not included in Booking.com are added to bookings in Sirvoy. This article explains how these imports work, how taxes and fees appear in Sirvoy, and what settings are needed for co

Booking Engine general options: Quick guide

Published February 3rd, 2025 by olad

Booking engine General Options allows you to manage bookings, guest preferences, and room assignments across all booking engines. Access these settings by going to Settings > Booking Engines > General Options . 1. Default Number of Guests and Guest Label Set up default guest preferences that will apply across your booking engines. Default Num

How to Use Guest Relationship Tools

Published March 5th, 2025 by olad

Sirvoy’s Guest Relationship Tools help you track guests across multiple stays, remember their preferences, and build lasting relationships. With these tools, you can quickly identify returning guests, view their booking history, and access key details such as total spending and contact information. Guests Page and Database The Guests Page is a centr

What is the guest portal?

Published September 15th, 2025 by olad

The guest portal is a self-service page where guests can review their booking details and, depending on your settings, self check-in, cancel their bookings, or make payments. It can reduce support requests by providing guests access to basic booking functions without needing to contact your team. How does the guest portal work? You can embed the gue