Sirvoy Support

Connecting to Agoda

Published November 17th, 2024 by johana

Sirvoy’s channel manager can connect with Agoda to retrieve bookings and automatically update room availability and prices. Tip: Our support team can set this up with you. Contact us through live chat or schedule a free video chat . Before You Start: Create an Agoda account and select Sirvoy as your channel manager. In Agoda, go to Property ->

Sending Email Templates by Category

Published November 15th, 2024 by johana

Room type categories can serve as a prerequisite for automatic emails. Example: Categories can denote different locations. A B&B that operates a nearby campground could send one email template to guests renting a room and a different template to campers. Go to Settings -> Communications -> Email Templates . Click “Add New Template” or

Connecting Sirvoy to Citybreak Partners (Visitgroup) Via BookVisit (Beta)

Published November 17th, 2024 by johana

Sirvoy can connect with Citybreak and any of its partners in Visitgroup (STF, Gotland Promotion, Destination Österlen AB, etc.) to retrieve bookings and automatically update room availability and prices. This connection requires that you have an agreement with Citybreak or any of its partners. Tip: Our support team can guide you on how to set up t

Creating Discounts for Longer Stays

Published November 15th, 2024 by johana

Go to Settings -> Pricing -> Longer stay pricing. Discounts can be set for full weeks or months, or for a custom range of days, for example 3-5 days. Specify the discount for each room type. Note: The weekly and monthly rates apply for multiples of 7 or 30 nights only. Any stay lengths not divisible by 7 (or 30) will revert to your base ra

Create Accounting Reports With the Option to Export to Accounting Software

Published November 15th, 2024 by johana

You can create and export an accounting report from Sirvoy, daily or monthly as preferred. You can choose between different file formats and some, like SIE4 and CSV, can be imported into accounting software (e.g. Xero, Fortnox and Visma). Go to “Accounts report” on the Invoicing page to create reports for your bookkeeping. Specify the date range a

Delete rooms and room types

Published February 28th, 2025 by johana

When you need to permanently delete rooms or room types, follow the steps below to ensure a safe deletion. Deleting a Room in Sirvoy Note: Before a room can be deleted, any current or upcoming bookings must be moved to a different room. To delete a room, access the Room Summary by clicking on a Room ID on any of these pages in Sirvoy: The Calend

How to Add Your Terms & Conditions

Published November 17th, 2024 by johana

You can let guests accept your T&Cs through a checkbox in the booking engine. To add an “accept” checkbox (with a link pointing to your T&Cs): Go to Settings -> Booking engines . Click the three dots adjacent to the booking engine you want. In the drop-down list, click “Edit.” In the field “Link to terms and conditions,” enter your T&am

Sending e-invoices via PEPPOL

Published November 15th, 2024 by johana

What Is PEPPOL? PEPPOL stands for Pan-European Public Procurement OnLine. It is a network for sending invoices – similar to a phone network. When somebody sends you an SMS, you can immediately recognize that person by their phone number. The same applies to receiving invoices through the PEPPOL network. The receiver can quickly identify the sender

How to Close Individual Rooms

Published November 15th, 2024 by johana

You can block a room by clicking on the room number from the Calendar page, the Units page or by going to Settings -> Accommodations . In the pop-up that appears, click “Block time period”. The room will become unavailable for the date range you choose, just like when it is booked by someone.

Create dorm rooms

Published February 27th, 2025 by johana

Setting up dormitory accommodations in Sirvoy is similar to creating any other room type, with just a few unique settings. The dorm room should be the room type, and the individual beds should be added as rooms within it. Follow the steps below to get started: Step 1: Create a Room Type for the Dorm Go to Settings > Accommodations and click Ad

Use coupons to skip restrictions

Published March 5th, 2025 by johana

Coupons in Sirvoy offer more than just discounts–they can also be set up to bypass booking restrictions or payment requirements. This is useful for events, such as conferences or weddings, or for travel agents who need booking flexibility beyond your standard settings. Using coupon bypass options, you can create flexible booking conditions tailor

Can I Change the Number of Guests in a Booking During The Stay?

Published November 15th, 2024 by johana

Let’s say you have a single guest in a double room. Now you want to add a second guest in the same room, but only for a few days during the same stay. First, shorten the stay length to match the number of nights with one guest only. Next, click “Add accommodation” from the booking details page. Change the dates according to the period with two gue

Charging Virtual Cards with Stripe

Published November 15th, 2024 by johana

Virtual cards can be charged through our integration with Stripe. However, there are some details to take into consideration. To enable charging of these virtual cards with Stripe, please contact Stripe from here https://support.stripe.com/email and ask them to let your MCC code reflect 7011. Booking.com and Expedia Because of the nature of Bookin

Does Sirvoy provide ADR and RevPAR statistics?

Published November 15th, 2024 by johana

Yes, on the Statistics page under “Key Metrics”, you will find Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR). ADR measures the average price paid per room. It is calculated by taking the revenue earned from rooms and dividing it by the number of rooms sold. For example, if two rooms are sold, one for $100 and another for $200, t

Change First Day of Week

Published November 17th, 2024 by johana

According to international standard ISO 8601, Monday is the first day of the week. Although this is the international standard, several countries, including the United States, Canada, Japan and Brazil consider Sunday as the start of the week. The default setting in Sirvoy follows what is considered the first day of the week in the country where yo

Use Sirvoy’s website as an App

Published December 16th, 2024 by johana

You can easily add Sirvoy as an icon on your device’s home screen for quick access, just like an app. Follow the steps below for your browser. For Most Browsers Open your browser and log in to Sirvoy. Go to the page you want to add, such as the Calendar page. Open the browser menu (typically found as three dots in the top or bottom corner). Select

Create coupons

Published March 5th, 2025 by johana

Coupons allow you to offer discounts that can be applied during the booking process or added to an existing booking. This feature provides flexible options to suit a variety of promotional needs. Coupon codes can also be used to bypass stay restrictions, allowing guests to book outside the usual limits. Learn more about bypassing stay restrictions

Price per person on Hostelworld

Published November 17th, 2024 by johana

Currently Hostelworld doesn’t support price per person on any of their rates. Still, here is some information you might find useful regarding your Hostelworld room types. On Hostelworld you can set up to sell beds (in dorms) as well as private rooms. Dorm beds To map beds in a dorm room : Go to the room type in Sirvoy and use these settings. – Num

Resolving Conflicting Tax Settings Between Airbnb and Sirvoy

Published November 17th, 2024 by johana

Conflicting tax settings between Sirvoy and Airbnb can be resolved by using the same tax rate across both systems. This may require changing tax settings in Airbnb, Sirvoy, or both. To edit taxes in Airbnb: Go to Menu -> Listing and click on the listing you want to edit. Click “Policies and rules” Scroll to the “Taxes” heading and click “Edit.

Stripe Terminal FAQ

Published November 15th, 2024 by johana

Terminal overview What is Terminal? Stripe Terminal is an easy-to-use solution that allows you to extend Stripe payments to your point of sale. It’s fully integrated with the Stripe and Sirvoy platforms and uses pre-certified card readers that are ready to go out of the box, so you can start accepting payments right away. Who is Terminal for? Term

How do I Split the Cost of a Booking Between Guests?

Published November 15th, 2024 by johana

There are two different ways you can do this. Splitting the booking into two: Go to the booking details page and click “Divide booking”. Indicate which items should be moved to the new booking. Create an invoice or cash receipt for the two bookings separately. Creating two customized invoices/receipts from the original booking: Go to the booking d

Accepting Bookings via Facebook

Published November 16th, 2024 by johana

Note: The information in this article contains third party system descriptions that are subject to change without prior notice. Therefore, please be aware that some details may be outdated due to recent modifications made by the third party. Facebook is a powerful tool for reaching many potential guests and attracting interest in your property.

Why Can’t I Find Any VAT Specification on My Payments to Sirvoy?

Published November 15th, 2024 by johana

Sirvoy does not charge VAT on your payments unless your business is based in Ireland. This is in line with current regulations regarding supply of products and services within and outside of the European Union. If your business is based within the EU, you must self-assess the VAT on the purchase and report it to your tax authority (reverse charge)

Why Can’t I Downgrade My Account to Starter?

Published November 15th, 2024 by johana

You will not be able to switch to the Starter version if you have features activated that are only available in the Pro version. Check your account to see if you have: More than one user account. More than one booking engine. Any booking channels activated. The “Sirvoy Vault” feature activated. Categorizing room types activated. If you remove or i

Edit base rates

Published March 2nd, 2025 by johana

In Sirvoy, you can set room rates using either Fixed Price or Flexible Price options. Fixed Price: A single rate applies regardless of the number of guests. Flexible Price: Set a unique rate for each guest count. For example, if a room accommodates up to four guests, you’ll set rates for one, two, three, and four guests. Editing Base Rates for Roo

Connecting to Hostelworld

Published November 17th, 2024 by johana

Sirvoy’s channel manager can connect with Hostelworld to retrieve bookings and automatically update room availability and prices. Tip: Our support team can set this up with you. Before You Start: Create a Hostelworld account. On Hostelworld, remove the “Stop Sell” rate restriction. Otherwise, guests won’t be able to book after the connection is

Why Are Tentative Booking Requests From HomeAway Visible In Sirvoy?

Published November 17th, 2024 by johana

Most hotels do not want “tentative” or pending reservations from VRBO and HomeAway to be imported to the Sirvoy calendar, before they are confirmed and paid. You can remove these “tentative” bookings from the export calendar link in HomeAway and VRBO, only allowing confirmed and paid bookings to be visible in the exported calendar, and in Sirvoy,

Adjust Rounding of Average Room Rates

Published November 15th, 2024 by johana

You can choose how to round off room totals in bookings. We recommend that you use two decimals, but in some situations, you might want to use 5 decimals. Go to Settings -> Sirvoy account -> Localization and choose whether to use 2 or 5 decimal places when room rates are saved in bookings. For example, when a guest books 3 nights with diffe

For Which Countries does Sirvoy Offer Payment Solutions?

Published November 15th, 2024 by johana

Sirvoy has many different payment solutions available. If Stripe is available in your country, we strongly recommend it. Otherwise, PayPal is available in most other countries. Should the above payment solutions not be available in your country, you can always count on the “Sirvoy Vault” feature to safely store credit card details. It’s avai

Emailing Invoices

Published November 15th, 2024 by johana

You can email a PDF version of invoices and cash receipts to your guests directly from Sirvoy. If you have not yet created any email templates, you first need to go to Settings -> Communications -> Email templates and click “Add new template”. Go to the invoice details page and click “Send email”. Select the email template you want to use fo

How to Manage Stay Days & Length Settings in Sirvoy

Published March 10th, 2025 by johana

In Sirvoy, you can customize stay requirements to control the minimum and maximum length of stay, specify what days allow check-ins, and set what stay length increments are possible (such as requiring stays be booked in full weeks). These settings can be changed on a default level or in specific adjustments, allowing you to tailor room availabilit

Categorizing Room Types

Published November 17th, 2024 by johana

Room type categories are used to organize room types into groups, allowing guests to search for rooms based on category and for customized automatic emails. Creating and Assigning Categories Go to Settings -> Accommodations -> Categories . Click the pencil icon under “Categorie label”. Name the label for categories that will display when gue

Purpose of Stay Feature

Published November 15th, 2024 by johana

The “Purpose of Stay” feature allows you or your guests to specify the reason for a booking. This information is useful for statistical reports, such as reports for the Swedish Bureau of Statistics (SCB), and to customize services accordingly. How to Set the Purpose of Stay There are three methods to specify a booking’s purpose: Booking Engines: G

How to Establish a Connection to Sirvoy via Expedia Partner Central

Published November 17th, 2024 by johana

Note: This article includes information about third-party systems, which may change. Contact Expedia through your Expedia partner central account with any questions. Login to www.expediapartnercentral.com and select your hotel. Navigate to the “Rooms and Rates” tab. Select “Expedia Connectivity Settings” Select Sirvoy from the dropdown. Select b

Monitoring Your Sirvoy Account Activities

Published November 17th, 2024 by johana

The “Latest account activity” feature in Sirvoy allows you to keep track of some activities related to a user of your account for your own security. Here you can see the latest sign-in history and other account activities. Keeping an eye on this log will help you make sure there is no suspicious activity on your account. The entry will typically r

How to Create a Report for Tillväxtverket

Published November 15th, 2024 by johana

You can create a monthly report for Tillväxtverket (The Swedish Agency for Economic and Regional Growth) using data from Sirvoy’s Statistics page. This feature is only available if your business is located in Sweden according to your contact details. Before Generating Your Report To ensure your report is accurate, keep the following points in mind

Set up new booking notifications

Published March 13th, 2025 by johana

Stay updated on new bookings by setting up notifications via email or SMS. Steps to Enable New Booking Notifications Go to Settings > Booking Engines > New booking notifications. Enter an email address or phone number to receive notifications Click Add if you need to enter multiple emails or numbers. Toggle on Send notifications for bookings

Sirvoy pricing and plans

Published December 6th, 2024 by johana

At Sirvoy, we keep things simple with clear pricing and no surprises. Your monthly price is determined by just two factors: the number of rooms you manage and the plan you choose. No hidden costs. The only additional charges possible are: SMS messages, which include a small admin fee to cover costs. Google Hotel Ads, where Google charges a commissi

Limiting How Far Ahead You Are Bookable on Channels

Published November 17th, 2024 by johana

By default, Sirvoy synchronizes the rates and availability for 12-18 months ahead (depending on what is supported by the booking channel). If you want to restrict how far ahead in time your hotel should be bookable, this can often be set in the individual booking channels.

Accepting Online Payments for Bookings

Published November 15th, 2024 by johana

Today, hotel guests are used to online payments. The Sirvoy booking system has several different online payment solutions available. Depending on which payment solution you choose, guests will be asked to either enter credit card details in order to guarantee the booking, and you can charge the card at a later time, or “immediately pay in order to

Cancelled in Expedia, But Not in Sirvoy

Published November 17th, 2024 by johana

Sometimes you might see something that appears to be a problem – a booking is marked as cancelled in your Expedia extranet but not in Sirvoy. Is there a problem with the connection? Not necessarily. This issue arises when a booking is modified by Expedia. When the guest wants to change something in the booking, Expedia will cancel the booking and

Contact customer support

Published December 16th, 2024 by johana

Sirvoy is dedicated to providing industry-leading support to ensure your experience is as smooth as possible. Whether you're just starting a free trial or are a long-time user, our full range of customer service options is available at no extra cost. Contact Us English toll-free numbers: USA: +1 866-599-1333 UK: +44 808 812 7057 Australia: +61 1

What is Tripadvisor ReviewExpress?

Published November 15th, 2024 by johana

Tripadvisor Review Express is a free review collection tool that allows you to send review requests to guests after check-out, via Tripadvisor. Those emails can be sent out automatically by linking Tripadvisor to your Sirvoy account. Go to tripadvisor.com/ReviewExpress and type in your property name to active the Review Express feature. Configur

Creating a Package Deal

Published November 17th, 2024 by johana

Let’s say you have a room type called “Single Room”, but you also want to offer the same room as a package deal called “Single Room with Dinner “ . If the standard room type is booked, the package deal should of course no longer be available for that date, and vice versa. This can be solved by assigning the same units/rooms to multiple room types.

Flexible Pricing Airbnb Workaround

Published November 17th, 2024 by johana

Airbnb doesn’t support the “Flexible Pricing” model available in Sirvoy, which allows you to increase the price of units depending on the number of guests. However, there is a way to use Airbnb’s “Extra Guests” feature to provide flexible pricing in another way. This workaround allows Airbnb to increase the listing price by a set amount per guest

Grouping Bookings

Published November 15th, 2024 by johana

Related bookings can be grouped together. This will make it easier to navigate between the bookings. You will also be able to create a single invoice with multiple bookings. Open one of the bookings you want to group by going to the booking details page. Click “Add booking” next to the text “This booking is not grouped”, in the top right corner.

Receiving Credit Card Details from Channels via Stripe

Published November 17th, 2024 by johana

If you use the Stripe payment solution and also receive bookings from booking channels via Sirvoy, credit card details will automatically be stored in Stripe. The card can then be charged as usual from the booking details page in Sirvoy. Please be aware of the following: For this feature to work properly, you must ask the booking channel to always

Receiving Payments from Channel Bookings

Published November 17th, 2024 by johana

Different channels provide different options when it comes to guests’ payments and your way of receiving these. Often, credit card details (either the guest’s or CC details of a Virtual card) are provided. Because these will not always be displayed on your channel extranet after a connection is established, please make sure to use at least one (we

Should All Rates Be Mapped?

Published November 17th, 2024 by johana

At least one rate must be mapped for every channel room type on Sirvoy’s mapping page, typically a “standard rate,” which appears first in the rates list. Tip: We recommend mapping room types with at least two rates, such as “standard” and “non-refundable.” This method provides increased flexibility. For example, you can close one while keeping th

Booking Engine Requiring a Key (Coupon Code)

Published November 15th, 2024 by johana

You can create an additional booking engine that requires a coupon code to allow bookings. This can be useful when accepting room bookings for a wedding or similar. You can choose to sell only certain room types to this booking engine. Go to Settings -> Booking engines and click “New booking engine”. Go to “Coupons” and select “Required” in t

Request Remaining Balance From Guests

Published November 17th, 2024 by johana

You can request that guests pay either the remaining or the full balance, or add their credit card details, through the Review Your Booking feature. This feature can be helpful if you don’t want to charge the guest at the time of booking, or don’t want to ask for credit card information at the time of the online booking. If you have made selectio

Mapping Room Types Between Sirvoy and Channels

Published November 17th, 2024 by johana

Tip: Our support team can set this up with you. Contact us through live chat or schedule a free video chat . What is Room Type Mapping? Mapping means establishing which room types in Sirvoy correspond to the room types (and their rates) on the channel. It allows Sirvoy to: Control unit availability on the channel. Control the room type prices on

Percentage Surcharge Settings for Channel Connections

Published November 17th, 2024 by johana

Percentage surcharges or taxes can be set up both in Sirvoy and on the channel. It is important to adjust settings correctly in order for prices and amounts to be reflected accurately in Sirvoy. If you have set up surcharges in Sirvoy ( see related article ) and wish to use these for your channel connections, you need to go to the channel’s mappin

Chart Of Accounts

Published November 15th, 2024 by johana

The ledger account codes, or chart of accounts, helps you and your accountant to track and break down your sales. Go to Settings -> Financials -> Chart of accounts. Your accountant might prefer certain account codes. But the basic principle is to categorize the different products you sell and the other accounts involved (payments, taxes, et

Can I Import My Existing Bookings Into Sirvoy?

Published November 17th, 2024 by johana

Yes! You can import bookings at any time with our import tool. Note: If your account is connected with Booking.com, these bookings will be automatically imported into Sirvoy. Please make sure to exclude all Booking.com reservations in the upload. How to Import Bookings Go to Settings -> Sirvoy account -> Import bookings . Provide the book

Multiple Bookings on a Single Invoice

Published November 15th, 2024 by johana

You can invoice a group of bookings at once by following these steps: First make sure that the bookings are grouped . Go to the booking details page for any of the grouped bookings. Click on “Create invoice”. Enable the setting “Include grouped bookings”. Modify the invoice details as needed.

Disconnecting Sirvoy from a channel

Published November 17th, 2024 by johana

If you want to terminate the PMS connection between Sirvoy and a Sales Channel, please first disable the connection from the Channel’s end. This can be done either from your channel’s Extranet or by contacting your channel’s account manager or support. When you receive confirmation that the channel has disabled the connection, please contact Sirvo

Is Sirvoy PCI Compliant?

Published November 17th, 2024 by johana

Yes, Sirvoy is PCI compliant. We use SSL ( Secure Sockets Layer) to ensure that all communication is secured. Sirvoy holds a PCI compliance certificate. In order to maintain high security standards and PCI compliance, we are using third party service providers who specialize in handling credit card details in a safe manner.

Changing Individual Rates Using the Rates Manager

Published November 15th, 2024 by johana

On the Rates page, you can use the Rates Manager to quickly apply a percentage rate change or spot price for a specific date(s) and room type(s). This is useful if you want to avoid creating seasonal price changes. In this view, you also have the option of applying an alternative predefined price list to any specific date for all room types at o

Is It Possible To Specify Children Rates?

Published November 15th, 2024 by johana

Currently, Sirvoy does not allow guests to specify the number of adults and the number of children when a booking is made. Still, you can charge a different rate for children by using one of the following options: You can register an extra ( Settings -> Extras ) that you call “Discount for children”, which adjusts the price accordingly. If the

Understand rooms & room types

Published November 17th, 2024 by johana

In Sirvoy, a room type groups similar accommodations together, while a room refers to an individual unit available for booking. These don’t have to be literal rooms—they could represent beds, campsites, caravans, or any other type of accommodation your business offers. You can create and edit room types and rooms in Settings > Accommodations. W

Creating Booking Engines with Filtered Room Types

Published November 17th, 2024 by johana

If you are using the Pro version, you can create multiple booking engines by going to Settings -> Booking engines and clicking “New booking engine”. Maybe you want to create a separate booking engine which only displays your wedding suite. When creating a new booking engine, look for “Filter”, and you will be able to choose to only include sele

Can I Connect My Sirvoy Account to Several Sales Channel Properties?

Published November 16th, 2024 by johana

One Sirvoy account can only connect to one property (with its own address) from a sales channel, like Booking.com . In some cases, we can offer a discount if multiple Sirvoy accounts are needed. Contact support@sirvoy.com to find out.

Which Channels are Available Through Sirvoy?

Published November 17th, 2024 by johana

Sirvoy has developed two-way connections with most of the major booking channels and new channels are added regularly. The following channels are currently available: Booking.com Expedia.com (also includes Hotels.com, Egencia.com, Hotwire.com, Venere.com, etc.) Agoda Hostelworld.com (also includes Hostels.com, Bedandbreakfastworld.com) Google Hote

Which iCal Channels are Available Through Sirvoy?

Published November 17th, 2024 by johana

With Sirvoy you can connect to several vacation rental websites that support the iCal format. With some of them, you can only share the room availability information “one-way connection”. However, a few iCal channels additionally also support automatic booking retrieval “two-way connection”. Two-way connections VRBO Abritel.fr FeWo-direkt.de Booka

How do I Email all My Past Guests?

Published November 15th, 2024 by johana

If you want to email all your past guests, you can export the emails from Sirvoy as a CSV file. Then import the emails in your email app, for example MailChimp. Go to Settings -> Sirvoy account -> Export . Choose the date range and export. Open the CSV file in Open Office, MS Excel or Numbers . Extract the emails from the file by copying a

Deleting Airbnb Import Calendars

Published November 17th, 2024 by johana

Sirvoy had previously linked to Airbnb with a connection called iCal, but now uses a more robust REST API connection. When switching from the old connection type to the new one, if you have any active “import calendars” in Sirvoy, you’ll be advised to delete them. Until you do, any associated room types will be unavailable for mapping. Removing

Is Sirvoy Suitable For My Property Capacity?

Published November 17th, 2024 by johana

Our booking system has been specially designed to easily and efficiently manage properties with both large and small accommodation capacities. For the system to run smoothly at all times, no more than 1500 units can be created within one account. If your property capacity goes beyond that, you can use several Sirvoy accounts with a maximum of 1500

Accepting Payments with PayPal

Published November 15th, 2024 by johana

Note: The information in this article contains third party system descriptions that are subject to change without prior notice. Therefore, please be aware that some details may be outdated due to recent modifications made by the third party. Follow these steps to activate the PayPal payment solution: Go to Settings -> Financials -> Card

Is Sirvoy HIPAA Compliant?

Published November 17th, 2024 by johana

The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for sensitive patient data protection. Companies that deal with protected health information (PHI) must have physical, network, and process security measures in place and follow them to ensure HIPAA Compliance. If HIPAA applies to your business, it is considered a “c

Transferring Sirvoy Account Ownership

Published November 15th, 2024 by johana

The outgoing and incoming owners of a Sirvoy account should follow this step-by-step guide for a secure handover. Outgoing Owner 1. Third-Party Services Log in to connected booking channels, follow their ownership change policies, and update account details for the new owner. For Sirvoy Vault, add a device accessible by the new owner and delete ot

Linking to the Review Your Booking feature with Pre-Filled Data

Published November 17th, 2024 by johana

You may want to do this when you set up automatic emails from which you link your guests to the Review Your Booking form. (See more about the Review form and what it can be used for here ). When doing that, you can let them directly have an overview of their booking, without them having to first enter their booking ID and last name manually. Yo

How can I add taxes to my rates?

Published November 15th, 2024 by johana

There are 3 different ways to add taxes to your rates. The first two are used for percentage taxes, while the third is used for fixed taxes. 1. Surcharges Use this option if you want to display the room price without tax. The tax will be added on top of the displayed price later and separately. This setting is typically used in USA/Canada. Several

Keep Your Guests Safe in an Emergency

Published November 17th, 2024 by johana

In the unlikely event of your property needing to be evacuated, you can simplify the evacuation procedure by taking advantage of the Units page. Select the tab “Evacuation list” to show only currently occupied rooms. This filtered view will always automatically show the current date and time only. This allows your staff to easily print a real time

Connecting Sirvoy to Google Hotel Ads or Google Free Booking Links

Published November 17th, 2024 by johana

Google Hotel Ads and Google Free Booking Links can advertise your hotel or resort on Google services and link directly to your website. How are Google Free Booking Links and Google Hotel Ads Different? Google Free Booking Links cost nothing and are shown based on their value to Google users. Google Hotel Ads are paid links and are shown to Google

Adapting Sirvoy to your local needs and standards

Published November 15th, 2024 by johana

Under Settings -> Sirvoy account -> Localization , you can change: Currency Language Timezone Time and date format Additionally, you can decide: If the calendar week should start on Monday or Sunday . If you want to show week numbers in calendars and date pickers (including the booking engine). If you want to use 5 decimals places when calcu

How to Register Units

Published November 17th, 2024 by johana

After you have created a room type, you need to add all your rooms (or units) of that type. The room type is so far just an empty placeholder waiting for units to be added. Once you have created a room type, in Settings -> Accommodations , click “Add new unit”. Enter a unit name. Usually it would be the room number, for example “101”. Repeat th

Why is the Booking Divided into Different Rooms?

Published November 17th, 2024 by johana

When bookings are received from channels they might on rare occasions be divided into different rooms. If the same room is available for the whole period, the booking will of course be put into that particular room. However, if no room is available for the whole period, the booking will still go through. Why does this happen? The booking channels

Explore Sirvoy with a Free 14-Day Trial

Published December 9th, 2024 by johana

Curious about how Sirvoy can simplify property management? Our 14-day free trial gives you robust access to what Sirvoy offers—no strings attached. Extensive access: Enjoy almost all Pro features during your trial, only the Sirvoy Vault and SMS sending are reserved for paid plans. Risk-free: No payment details are required upfront and there’s no o

How Do I Pay for My Sirvoy Account?

Published November 15th, 2024 by johana

When the two-week free trial has ended you will be prompted to make a payment to continue using your Sirvoy account. Of course, you can also make a payment before the trial period expires. Automatic refills are the easiest way to keep your service running with secure automatic payments. Alternatively, it is also possible to make one-time payments.

Manage Housekeeping

Published November 15th, 2024 by johana

Sirvoy booking system allows you to keep track of your housekeeping. You can activate this feature by going to Settings -> Housekeeping . Click the edit icon next to “Final cleaning (cleaned & ready for next guest)”. The cleaning status can be viewed and changed on the Units page. When a guest checks out the status will show as uncleaned.

How to Restore a Cancelled Booking

Published November 15th, 2024 by johana

It is possible to restore a booking that has been cancelled in Sirvoy using the “Restore Cancellation” feature. Since there is more than one possible scenario when restoring a cancelled booking, it is handled in a few different ways. To restore a cancelled booking: Click on the green “RESTORE BOOKING” button on the top right of the booking details

Keeping Your Account Secure From Fraud

Published November 15th, 2024 by johana

Cybercrime is an ever-present danger for all business sizes . Cybercrime comes in many forms, but it’s most often successful because of human error– 82% of all data breaches take advantage of the human element . Protect yourself and your business from cybercrime: Do not open messages claiming to be from Sirvoy with a domain that isn’t sirvoy.com.

Show Weekly or Monthly Rates Instead of Nightly

Published November 15th, 2024 by johana

You can create weekly and monthly rates by going to Settings -> Pricing -> Longer stay pricing . Those rates will only be displayed if the search dates match whole weeks or whole months. Months are considered complete if the check-in and check-out date fall on the same day of the month, for example March 3rd to April 3rd, or if the length of

Where Can I Review My Payments and Transactions?

Published November 15th, 2024 by johana

You can review your current account balance and transaction history by going to Settings -> Sirvoy account -> Account balance and click “Show account statement”. From the account statement you will also be able to open your receipts for viewing and printing.

Varying Length of Stay in the Same Booking

Published November 15th, 2024 by johana

You can change the stay dates for individual rooms in a booking. From the booking details page, click the edit icon for the room you want to change. Bookings that have rooms with varying length of stay will be flagged with a red asterisk. Note: To adjust bookings originating from a channel, please see this article .

Booking Engine Demo

Published November 17th, 2024 by johana

By clicking the link below you will see an example of what the booking engine looks like. In this case it is embedded in a single webpage created with our Website Builder , a feature that is included in Sirvoy Pro. Feel free to test the booking engine. https://grandhotel.sirvoy.me

Extra Bed Settings for Channels

Published November 17th, 2024 by johana

Extras such as extra beds cannot be mapped to extras created in Sirvoy. The price for them should be set at the channel. However, when an extra bed is booked at a channel, it will show in the booking in Sirvoy and the booking value will include the price for the extra bed(s). The settings for the maximum number of guests set in Sirvoy should not i

Connecting Sirvoy to Airbnb

Published November 16th, 2024 by johana

Sirvoy’s channel manager can connect with Airbnb to retrieve bookings and automatically update room availability and prices. Before You Start: Create an Airbnb account and list your properties. If you already have an iCal connection between Airbnb and Sirvoy, delete your Airbnb import calendars. Note that only admins of your Airbnb account, not co

Can I Create a Daily Sales Report?

Published November 15th, 2024 by johana

On the Statistics page, you can get a summary of the payments received in Sirvoy through your payment provider (for example PayPal or Stripe). In the upper right corner you can select the date range for the report. Note: Payments received does not necessarily equal “sales”, since no actual tax document has been generated. If you are using the in

Sirvoy’s Flexibility: Frequently Asked Questions

Published December 9th, 2024 by johana

At Sirvoy, we know that every property has its own specific needs and challenges—whether you manage a vacation rental, pet hotel, or large multi-property operation. Whatever your property, Sirvoy has the tools to support you. Here are a few ways Sirvoy can meet your needs, no matter what they are. How Many Rooms Can Sirvoy Handle? Sirvoy is design

Does Sirvoy support GDS?

Published November 17th, 2024 by johana

Yes, Sirvoy gives you access to GDS via the integration between Sirvoy and SiteMinder GDS or BookVisit . The integrated SiteMinder GDS connection gives you access to Amadeus, Sabre, Abacus, Worldspan and Travelport. But SiteMinder also supports access to HotelREZ iHotelier, reconline and SynXis. Connect Sirvoy with BookVisit to access major G

Creating Weekend Rates

Published November 15th, 2024 by johana

Go to Settings -> Pricing -> Temporary prices. Indicate the date range for the rate change and check the box for the valid check-in days, for example Friday and Saturday. Enter the rate change for the room types you want to change. Please note how the new price is calculated and displayed in the next column.

Connecting Sirvoy with Expedia

Published November 17th, 2024 by johana

Sirvoy’s channel manager can automatically update your availability and retrieve bookings from the Expedia network. Follow these instructions to activate the connection. Tip: Our support team can set this up with you. Before You Start: Ensure your Expedia pricing model is set to OBP (Occupancy Based Pricing) and LAR (Lowest Available Rate). Con

Automatic Deletion of Stripe Credit Card Details

Published November 15th, 2024 by johana

GDPR requires you, as the data controller, to store data only as long as it is legitimately needed. To help you comply effortlessly, we automatically delete Stripe’s tokenized credit card details from Sirvoy 30 days after checkout. If a credit card is added after checkout, the information will be removed 30 days after it was added. You can also o

Creating Custom Input Fields

Published November 17th, 2024 by johana

You can create your own custom input fields for the booking engine. Go to Settings -> Booking engines -> Create custom fields and click “Add new custom field”. Indicate if you want to add a text input field or a checkbox. Enter a label in each supported language. This is the text that the guest will see displayed for this input field. You m

Customizing the Default Input Fields

Published November 17th, 2024 by johana

Under Settings -> Booking engines -> Adjust default fields you can change whether some default fields (e.g. address, phone, etc.) should be optional or mandatory when the guests fill in their contact details. You can also allow your guests to input an invoice reference (e.g. “New York Conference” or “1234”), which will later be displayed o

Connecting to iCal Channels (VRBO, FlipKey etc.)

Published November 17th, 2024 by johana

If you are using the Pro version, you can share room availability information with vacation rental websites that support the iCal format (one-way connection). However, a few iCal channels additionally also support automatic “booking retrieval” (two-way connection). iCal is a file format that represents the calendar for a certain room. Bookings and

Using a Custom JavaScript Callback to Track Events in the Booking Engine and the Review Booking Form

Published November 17th, 2024 by johana

Adding a custom JavaScript callback to a booking engine embedded on your website enables you to track events. Note : This requires some basic knowledge of JavaScript callbacks. Consult your web developer if you need any assistance. Before You Start Add a custom script to your webpage. Tracking Events in the Booking Engine Adding a JavaScript Ca

Creating Multiple User Accounts

Published November 15th, 2024 by johana

Follow these steps to add a new user to your Sirvoy account. Go to Settings -> Users and click “Create New User Account”. Fill in the user details. Assign permissions, for example, whether the user can delete bookings or not. Within a couple of minutes an email containing the login details will be sent to the new user’s email. The new user sho

Opening the CSV Export File in MS Excel

Published November 15th, 2024 by johana

Note: The information in this article contains third party system descriptions that are subject to change without prior notice. Therefore, please be aware that some details may be outdated due to recent modifications made by the third party. Follow these steps if the file is displayed as a long string without any columns when you try to open it:

Text Formatting Using Markdown

Published November 17th, 2024 by johana

In some text settings, such as for the Sirvoy Website Builder under the section “About Us,” or for the booking engine under “Additional information” you can add formatted text using Markdown in the text box. Markdown is a way to style text on the web, allowing you to control how it is displayed. This short article will explain some of the help

Customizing Booking Engine Texts with CSS

Published November 17th, 2024 by johana

Sirvoy provides possibilities to change texts and translations on the admin pages for the booking engine, but in cases where there is no option you can modify some texts with CSS by targeting a specific element class. Elements that have the class “ sirvoy-flexible-text ” can be modified from the custom CSS page. Go to Settings -> Booking engin

Scheduling Custom Tasks

Published November 15th, 2024 by johana

Sirvoy can help you keep track of the cleaning of rooms (cleaned & ready for next guest). But you can also create customized scheduled tasks, such as change of sheets or daily cleaning of rooms. Go to Settings -> Housekeeping to create new tasks. Once created, the new scheduled task “Sheet change” will display as a new column in the Units

Adding a Booking Event Webhook

Published November 15th, 2024 by johana

Adding a booking event webhook sends booking details in JSON format to a URL whenever a booking is created, modified, canceled, or restored. Key details Technical knowledge required: Setting up and managing webhooks requires technical expertise. Consult a web developer if needed. Activation: Activate the booking event webhook at Settings -> Sir

Display VAT Breakdown on Booking PDFs

Published November 15th, 2024 by johana

If you are using the invoicing module, you can choose to also include a VAT breakdown on the booking PDFs. Go to Settings -> Financials -> Invoicing Module and enable the setting “Display VAT on booking specifications”. Note, however, that the booking PDF is not a tax document. But it might be used as a quotation when the VAT is specified.

Switch Easily Between Multiple Properties

Published November 17th, 2024 by johana

You can invite other Sirvoy users to get access to your property. If you are using Sirvoy for two or more properties, this means you can access all of them through one user login. While logged in to the property which you want to share access to, go to Settings -> Users -> Invite user . To invite a user you need to add both the username and

Adding a Logotype

Published November 15th, 2024 by johana

You can upload a logotype to be displayed in PDF files such as invoices, booking details, accounting reports etc. To do this, go to: Settings -> Sirvoy account -> Logotype . The image must be in PNG, GIF, JPG or JPEG format and the image size must not exceed 10MB. For best quality, the image dimensions should be at least 800 px width and 60

Adding the Booking Engine as a Mini Widget and Presenting the Search Results on Another Page

Published November 17th, 2024 by johana

It is possible to add the booking engine as a small widget on your website, for instance, included in a sidebar. The booking engine automatically adjusts to the available space on the page and will look good even with a width of only 200 pixels. If the widget is very small, you likely want to have the search results presented on another page for y

Remove or Block Extras for Certain Dates

Published November 15th, 2024 by johana

If you have enabled the setting called “Keep count per day” for your extras (in Settings -> Extras ), they will display at the bottom of the calendar overview for each date. The booked amount and remaining availability can be viewed there. In the calendar overview, click on a date for a certain extra, and a pop-up will appear. Here you can blo

Creating a Room Type Duplicate

Published November 17th, 2024 by johana

Room type duplicates allow you to create copies of your existing room types. The duplicate will share the same pool of rooms as the parent room type. When the rooms in the parent room type are modified or booked, the duplicate room type will also be updated accordingly. This can save a lot of time when creating new room types similar to an existin

Verifying Your Domain by Adding a Meta Tag to the Website Builder

Published November 17th, 2024 by johana

Domain Verification provides a way for you to claim ownership of your domain. In Sirvoy Go to Settings -> Booking engines . Click the three dots adjacent to the booking engine you want. In the drop-down list, click “Website Builder.” In the Google Search Console Click on “Add Property” if it doesn’t show automatically. Under “URL prefix,” add y

Opening the CSV Export File in Numbers (Apple)

Published November 15th, 2024 by johana

Note: The information in this article contains third party system descriptions that are subject to change without prior notice. Therefore, please be aware that some details may be outdated due to recent modifications made by the third party. If you use Apples Numbers with a language setting other than English, you may experience difficulties ope

Editing CSS

Published November 17th, 2024 by johana

You can customize all aspects of the design as well as hide elements from the booking engine. You will need some basic knowledge of CSS in order to use this feature. Go to Settings -> Booking engines . Click the three dots adjacent to the booking engine you want. In the drop-down list, click “Edit.” Overview To make it easier for you to customi

Why is the Placeholder Code Not Displaying?

Published November 15th, 2024 by johana

If the placeholder code does not display correctly in the email, it is likely due to incorrect formatting, causing the code to be missed by the system. You can fix it by following these simple steps: Go to Settings -> Communications to edit the template. Highlight the paragraph with the malfunctioning placeholder code. Click the “Clear formatt

Installing the Booking Engine on WordPress

Published November 17th, 2024 by johana

Note: This article includes information about third-party systems, which may change. To install the booking engine on WordPress: Install the Sirvoy Booking Engine Plugin Sign in to your WordPress website. Go to Plugins -> Add New , and search for “Sirvoy”. Click “Install Now”. After the installation is complete, click “Activate”. Retrieve th

How to Add Extras

Published November 17th, 2024 by johana

You can create extras such as breakfast, conference rooms, dinner or rentals, which will be displayed in the booking engine. Go to Settings -> Extras and click “Add new”. Give the extra a name, for example “Breakfast”. You can upload images in PNG, GIF, JPG or JPEG format. Each image size must not exceed 10MB. For best quality, the image dime

Create and use price lists

Published March 2nd, 2025 by johana

Sirvoy’s Price List feature lets you create predefined lists of rates that can be applied across multiple room types for specific dates. This feature is ideal for adjusting rates across all room types simultaneously. If you need to adjust the rate for only one room type, use spot prices instead. How to Create and Apply a Price List To set up and u

How Do I Use Placeholder Codes in Message Templates?

Published November 15th, 2024 by johana

When creating email and text message templates, you can use placeholder codes. These codes automatically fill with content related to the current booking when you send the message. You can view all available placeholder codes in the message template editor by clicking the ‘?’ icon to open the help text. For example, if your template looks like thi

Making Use of the Search Fields

Published November 15th, 2024 by johana

You can find a certain guest or booking by using the search feature on the dashboard, or by going to Bookings -> Search . Search using one of the filters or a combination of filters. However, please note that only those bookings that match all the filters you have entered will be returned. Text based filters can be filled out partially if you

Using the Bookings Page

Published November 15th, 2024 by johana

The Bookings page provides lists of current, coming, past and cancelled bookings. If you have added alerts (or reminders) to some bookings, you will also find those bookings listed here. There are a number of filters that can be applied to these lists, making it easier to find specific bookings. You can also search for bookings by booking number,

Creating Booking Engines Only for Extras

Published November 17th, 2024 by johana

With Sirvoy Pro, in addition to the default booking engine, you can create additional booking engines only for selling extras. That way, you can offer extras to your guests without also offering room types. Required Extra Settings To be able to include an extra in a booking engine for only extras, it must have the following settings activated unde

Why Are Automated Text Messages (SMS) Not Being Sent?

Published November 15th, 2024 by johana

While email confirmations are sent automatically to the guests by default, text messages are not. This feature needs to be enabled by you, since a fee is charged for each SMS sent. Create an SMS template and indicate that it should be sent automatically (see related articles). Enable the setting “Send SMS by default” in Settings -> Booking engi

Does Sirvoy Have an Open API for Integrations?

Published November 15th, 2024 by johana

We do not offer an open API, but we do support the iCal format to share room availability, and we also have a “URL callback API” feature or “webhook API”. The Booking event webhook gives the hotel the possibility to receive booking details in JSON format. The Booking event webhook feature is used by many Hotels to integrate to external systems, li

How to Set Up Google Ads Conversions and Tag Manager

Published November 17th, 2024 by johana

Note: The information in this article contains third party system descriptions that are subject to change without prior notice. Therefore, please be aware that some details may be outdated due to recent modifications made by the third party. If you are using Google Ads, you can create a tracking code like the one below. For more comprehensive ad

Creating Templates for Emails & Text Messages

Published November 15th, 2024 by johana

Message templates can be used to communicate with guests either automatically or manually. You can automatically include relevant guest and booking information in your messages by adding “placeholders”, and thus personalize the message being sent. Go to Settings -> Communications. Click “Add new template” to create either an email or SMS templa

How to Create An Invoice

Published November 15th, 2024 by johana

You can use our invoicing feature to create invoices directly from a booking. To do so, you have to first activate the invoicing module under Settings -> Financials -> Invoicing module . Afterward you can go to the booking details page and follow these steps: Under the Payment section of the booking, select “Create invoice” On the Create in

How to Set up Two-Factor Authentication for Sirvoy Vault

Published November 15th, 2024 by johana

In order to guarantee the security of your Sirvoy Vault feature, two-factor authentication is required. In other words, whenever you want to access the credit card information in a booking, being logged in to Sirvoy and knowing your password (first factor) is not enough. You also need to be able to access the device the verification code is sent t

Importing Bookings From Airbnb REST API

Published November 17th, 2024 by johana

After connecting Sirvoy to a channel, all new bookings will automatically be imported. However, bookings made before the connection need to be imported manually. Tip: Complete the importing process quickly to avoid overbookings after connecting a new channel. Although this article will guide you through the process, our support team can help impor

The Difference Between Registering a Payment and Creating an Invoice

Published November 15th, 2024 by johana

Payments can be tracked in Sirvoy in two ways. Registering Payments in Bookings Payments can be recorded in a booking as payment notes. These are not fiscal documents, but are useful as memory aids; like a post-it note saying “this guest has already paid $100”. You can easily add and delete payments in bookings unless they are connected to a cash

Setting up Meta Pixel Event Tracking for the Booking Engine and the Review Booking Form

Published November 17th, 2024 by johana

Set up booking engine event tracking with Meta Pixel by following these steps. Note : This article includes information about third-party systems, which may change. Before You Start Create a Meta Pixel on your Meta Business Manager or Individual account. Setting up Tracking in the Booking Engine In Sirvoy, go to Settings -> Booking engines .

Sirvoy as Processor of Data and GDPR

Published November 17th, 2024 by johana

Our terms and conditions cover the basic aspects of the General Data Protection Regulation (GDPR), in relation between you and Sirvoy , for example Sirvoy acting as Processor of the data, on behalf of you as the owner of the Sirvoy account, the Controller. However, you may still prefer to sign a supplemental Data Processing Agreement (DPA) in or

Customizing the Default Emails

Published November 15th, 2024 by johana

You can create new email templates and customize default ones. Go to Settings -> Communications -> Email templates and click “Add new template”. Enter a name for the new template, for example “Booking confirmation”. In the drop-down list called “Send automatically”, select “Use as booking confirmation”. Enter the text and the placeholders

What Is Explained On The Statistics Page?

Published November 15th, 2024 by johana

Under Statistics you find some very useful facts and figures that help you to evaluate the performance of your property and might show you areas where you can improve. Please note that the values serve to give you an overview of your performance, but they are not to be used for bookkeeping purposes. Below you find an explanation for each operating

Send Automated Emails and Messages to your Guests

Published November 15th, 2024 by johana

You can configure text messages and emails to be sent automatically to your guests, triggered by certain events and intervals. Go to Settings -> Communications to create your message templates. Click “Add new template” to create either an email or SMS template. As you create the template, enable the setting called “Send automatically”. Indicate

Using the Calendar Page

Published November 15th, 2024 by johana

Sirvoy’s calendar page is at the core of your productivity. From it, you can perform many essential actions and see a big-picture overview of bookings, units, availability, selected extras, and housekeeping status. Navigating the Calendar Page There are several ways you can customize the calendar to your current needs: Use the filters to: See onl

Controlling the Triggering of Third-party Tracking in the Booking Engine and the Review Booking Form

Published November 17th, 2024 by johana

When Google Analytics and/or Meta Pixel tracking are configured for a booking engine, these trigger by default when the booking engine (or review booking form) loads on your webpage. Adding a custom JavaScript callback to the booking engine makes it possible to control this triggering. This can be useful in combination with a cookie consent banner

Creating Mandatory Extras

Published November 17th, 2024 by johana

To create a mandatory extra or add-on: Go to Settings -> Extras . Click “Edit” on an existing extra or “Add New.” Under “Guests can choose”, select “Mandatory.” Click “Save.” Mandatory extras are included automatically on bookings from the front desk or booking engines, but not from booking channels.

How do I Allow the Guest Choose a Specific Unit?

Published November 17th, 2024 by johana

To allow your guests to pick a specific unit when they book through your website: Go to Settings -> Booking engines . Click the three dots adjacent to the booking engine you want. In the drop-down list, click “Edit.” Under “Let guest choose unit”, Select “Required” or “Optional.” Click “Save.” If this function is set to “No”, or if “Optional” i

Enabling Afterpay as a Payment Method

Published November 15th, 2024 by johana

Afterpay is a global payment method that allows your guests to split purchases into four interest-free installments, available through the Stripe payment solution . Supported Regions Afterpay is available for Sirvoy clients in the following countries and is only available as a payment option for guests with a shipping address in the same country

Default settings for sending emails and SMS

Published November 15th, 2024 by johana

In Settings -> Booking engines -> General Options , you can choose default settings for sending out emails and SMS. Here’s a breakdown: Sending Emails by Default The “Send automated emails” option in each booking’s “Edit contact details” section will be enabled by default, but your staff can disable it. Automated email templates set under Se

To Restore Your Password

Published November 15th, 2024 by johana

To restore your password: Go to Sirvoy -> Login -> Forgot your password? Fill out your username and email address, check the box “I’m not a robot” and click on “Restore account” Select where you want to receive the restore code, email or SMS, and click “Select method”. If you choose SMS, enter the restore code in the SMS you received and cli

Using the Rooms Page

Published November 15th, 2024 by johana

On the Rooms page you will find all your rooms listed together with information on any guests expected to check in or out on the current date. It also provides information regarding rooms that need cleaning or maintenance, as well as any other housekeeping activities you may have created. The tabs are especially useful, since they enable you to ea

Customizing Invoices

Published November 15th, 2024 by johana

You have the possibility to customize your printed invoices. Invoice template There are different templates available.To change invoice template go to: Settings -> Financials -> Invoicing module -> Invoice template . Invoice prices You can choose to exclude or include VAT for each product on the invoice.Note that both options will have t

Installing the Booking Engine on Your Website

Published November 17th, 2024 by johana

Go to Settings -> Booking engines . Click the three dots adjacent to the booking engine you want. In the drop-down list, click “Install.” Find and copy the code snippet to add to your website. There are different options to choose from: A JavaScript code that will display the booking engine integrated on the webpage where you paste the code. A

Create a Booking in Frontdesk

Published November 15th, 2024 by johana

To create a booking for a walk-in guest or a guest calling, go to the “New Booking” tab and fill in the guest details. You can also create a booking from the calendar view.

Import Existing Reservations When Connecting to Booking.com

Published November 17th, 2024 by johana

Your current bookings on Booking.com should not be manually imported into your Sirvoy account. Instead, your already existing future bookings on Booking.com will be automatically imported after you have activated the connection to Sirvoy on your Booking.com extranet. To see all the steps of the integration process between Booking.com and Sirvoy, p

How Room Rates Are Calculated When Using Multiple Rate Settings

Published November 15th, 2024 by johana

Sirvoy has many tools for changing room rates. However, when combining several settings, which one will take priority? This article explains how prices are calculated in Sirvoy. Please note below that some settings will modify the rate (adjust up or down), while other settings will override the rate (completely replace it with a new rate). 1. Base

Disconnect Sirvoy from myallocator

Published November 17th, 2024 by johana

Note: The information in this article contains third party system descriptions that are subject to change without prior notice. Therefore, please be aware that some details may be outdated due to recent modifications made by the third party. If you want to end the PMS connection between Sirvoy and myallocator, these are the steps to take: 1. Fir

Will Rate Changes Automatically be Updated on the Booking Channels?

Published November 17th, 2024 by johana

Rates and availability are automatically sent from Sirvoy to the booking channels, whenever a change occurs in Sirvoy. All seasonal rates or alternative price lists registered in Sirvoy will be considered when rates are sent to the booking channels. However, discounts for longer stays will not be accounted for since that type of pricing is not sup

How to Handle Receivables and Open Claims

Published November 15th, 2024 by johana

If you create an invoice for your guest and he doesn’t pay the (full) invoice on check-out, he owes you money. An accountant would call this amount “accounts receivable”. How can I account for accounts receivable? Let’s say a booking is worth $100. On check-out the guest pays $30 immediately and you create an invoice with “7 days NET” – which mean

Restrict Check in to a Certain Weekday

Published November 15th, 2024 by johana

You can make a room type available for check-in on certain days only, for example Saturdays. Go to Settings -> Availability -> Stay restrictions and click “New restriction”. Under “Blocked days”, choose the days of the week when check-in and/or check-out should be closed, for example, all days except Saturday. Check the box “Check-in not al

How to Handle Deposits and Prepayments

Published November 15th, 2024 by johana

If your guests pay online at the time of booking, the amount paid is automatically registered as a payment note in that booking. You can also register a (pre)payment by manually clicking “Add payment note.” Use Payment Notes for Two Purposes: As informal notes. Leave them in a booking and don’t include them in the accounting report. This way, they

Adjusting Rounding on Invoices

Published November 15th, 2024 by johana

You can change how rounding is done on invoices and receipts. Go to Settings -> Financials -> Invoicing module and click “Edit”. Change the setting called “Round off invoice totals” and save.

Provisional Bookings When Using Payment Solutions

Published November 17th, 2024 by johana

If you are using a payment solution, rooms will be temporarily blocked for about 25 minutes, while the guest completes the payment process. This is to avoid double bookings. During this time, these rooms will appear as provisional bookings in the calendar overview. If the guest does not complete payment within 25 minutes, the room will be released

Redirect to a Customized Landing Page from the Review Your Booking Form

Published November 17th, 2024 by johana

The Review Your Booking form can be used for allowing your guests to do several things, such as paying the remaining amount or adding a new credit card for their booking. (See this article for all details regarding what can be done with the Review form.) After any of these actions, guests will be redirected back to the Review form, which is now

Quick Channel Overview

Published November 17th, 2024 by johana

Open the PDF below for a feature overview of each booking channel connection. For more details: Read Sirvoy’s in-depth articles for each channel. Ask your account manager at the respective channel. Note: This chart is not all-encompassing. Quick Channel Overview

Connecting to Keyless Entry System Telkey

Published November 17th, 2024 by johana

Note: Telkey is only available in Sweden, Norway, Denmark and Finland. Development is being done to offer similar services in other countries. You might be interested in automating the check-in process for your guests by using a keyless entry system. Sirvoy partners with Telkey, a company providing a cloud-based service for administering locks a

How to Handle Cancellation Fees

Published November 15th, 2024 by johana

Some properties may include cancellation fees in their terms & conditions. This brief article presents a general suggestion on how these fees can be reflected and handled in a cancelled booking. Before adding any fees to a booking, it is important to make sure your official terms & conditions state clearly any incurred fees and how they wi

How Can I Avoid Overbookings?

Published November 17th, 2024 by johana

Even though the availability is synced between Sirvoy and the channels almost instantaneously, there is always a small risk of double bookings when the same physical room is made available on multiple booking channels simultaneously. Here are some things that might lead to overbookings, thus also providing a guide on how to avoid them: Simultaneou

Connecting to Apps Using SiteMinder Exchange

Published November 15th, 2024 by johana

As a Sirvoy Pro client you have the opportunity to connect to SiteMinder Exchange, allowing you to use a large amount of hotel apps. Here you will find more information about SiteMinder Exchange and the complete list of available apps (just scroll down and click “Filter By: Application”). To get started, all you have to do is to complete the appl

How Do I Cancel My Subscription?

Published November 15th, 2024 by johana

No action is needed if you want to cancel or close your account. You can simply stop paying for the service. When the account balance goes negative it will be locked, and eventually it will be removed.

Track and print extras from Calendar

Published March 2nd, 2025 by johana

Enable Track daily for an extra to track it directly on the Calendar page. This feature allows you to manage extras based on specific dates, such as breakfasts or conference room rentals. Enabling Track Daily for Extras To make an extra visible on the Calendar page, enable Track daily for that extra: Go to Settings > Extras. Click Edit next to

Creating Seasonal Rates

Published November 15th, 2024 by johana

Go to Settings -> Pricing -> Temporary prices. Indicate the date range for the rate change and check the box for all the valid check-in days. Enter the rate change for the room types you want to change. Please note how the new price is calculated and displayed in the next column.

Connecting Sirvoy to Booking.com

Published November 16th, 2024 by johana

Sirvoy’s channel manager can connect with Booking.com to retrieve bookings and automatically update room availability and prices. Tip: Our support team can set this up with you. Before You Start: Create a Booking.com account. On Booking.com, change inactive room types to active ones on any current bookings, so they import correctly to Sirvoy. Se

Virtual Cards from Booking.com, Expedia and Agoda

Published November 17th, 2024 by johana

Some booking channels provide virtual cards, often for bookings where the guest has already made a payment to the channel. It can only be charged for a limited time and for a limited amount. We recommend activating the “Sirvoy Vault” feature in Sirvoy, which makes it possible to automatically save the virtual cards provided for the bookings. Car

Understanding the Difference Between the Accounting Report and Statistics

Published November 15th, 2024 by johana

The numbers and totals found in the accounting report may differ from what is found on the Statistics page for the same period. The reason for this is that the accounting report shows the sales made within the chosen date range, while the statistics page shows the value of stays occurring within that same date range. For example, a seven nights s

The “Sirvoy Vault” Feature

Published November 15th, 2024 by johana

The “Sirvoy Vault” feature (requires Sirvoy Pro) can be used in two ways: either to save credit card details in general or as a back-up solution for channel bookings. In both cases, the CC details are just stored without directly charging the card. 1. Use Sirvoy Vault to save credit card details After activating the feature under Settings -> F

Stripe Payment Methods

Published November 15th, 2024 by johana

Activating a Stripe integration enables you to offer your customers their preferred payment options in the Sirvoy Booking Engine. Enable Sirvoy Configuration in Stripe To enable a new payment method from Stripe in Sirvoy, follow these steps to switch your Stripe configuration from the default setting to the Sirvoy Configuration . Log in to your S

Enabling the Category Picker

Published November 17th, 2024 by johana

With categorized room types , booking engines can allow guests to search for rooms based on category. Go to Settings -> Booking engines . Click the three dots adjacent to a booking engine and choose “Edit”. Under categories, select one of the following options: Show – Required Show – Optional Show – Auto Select if Not Chosen Click “Save”. Note:

Making Refunds with Stripe

Published November 15th, 2024 by johana

You can refund a previously made Stripe charge directly from the booking details page in Sirvoy. It usually takes up to one week before the refund can be seen on the guest’s bank statement. Click the red arrow icon for the payment which you want to refund. Enter the amount. You can make either a partial or full refund. A new payment line will be a

Connecting Sirvoy to BookVisit

Published November 16th, 2024 by johana

Sirvoy’s channel manager can connect to BookVisit to automatically update room availability and prices and retrieve bookings from BookVisit, their booking engine, their Citybreak partners, and their connection to channels such as Despagar, HRS, GDS, etc. Note: To connect to Citybreak partners (Visitgroup), see the article, “Connecting Sirvoy to C

Sending e-invoices

Published November 15th, 2024 by johana

Sirvoy has a connection to the PEPPOL network that enables you to safely send e-invoices to companies and authorities across Europe. For sending e-invoices in other ways or formats, there are many companies offering such services, for example: Pagero Zervant Billogram inExchange

Advanced Booking Engine Code Usages

Published November 17th, 2024 by johana

Important: This article highlights ways to build around the Sirvoy booking engine code. These methods are advanced and require web development knowledge. Beyond pre-filling and preselecting booking engine options , web developers have even more advanced ways to customize the booking engine for their guests. Alternative Syntax Code We offer an a

Accepting Weekly Bookings With Check-In on Specific Weekdays

Published November 15th, 2024 by johana

If you want to sell your rooms only full weeks and with check-in only on specific weekdays you can easily do so by following these steps: Go to Settings -> Availability -> Stay days & length and click “New adjustment”. Indicate the date range and weekdays when this setting should apply. Unless you specify a particular room type, this se

Restrictions for Check-In, Check-Out and/or Stays

Published November 15th, 2024 by johana

You can close a certain room type or the whole property for a period of time. It’s also possible to close for check-in and/or check-out, but still allow stays throughout the closed period. Go to Settings -> Availability -> Stay restrictions.

Adjusting the Availability Calendar

Published November 17th, 2024 by johana

In your booking engine, you are able to have the availability calendar displayed to give your guests insight into room availability for a certain time period. To adjust this feature: Go to Settings -> Booking engines . Click the three dots adjacent to the booking engine you want. In the drop-down list, click “Edit.” Under “Display calendar with

Ensuring Emails are Delivered With a Custom Email Domain

Published November 15th, 2024 by johana

Every email address includes a domain following the @ symbol, such as @gmail.com or @Sirvoy.com. If the email you provided for your account (found under Settings -> Sirvoy account -> Contact details ) uses a domain from a major provider like Google or Yahoo, Sirvoy will send your emails to guests from noreply@sirvoy.com . If you use a custom

Storing Credit Card Details for Later Processing

Published November 15th, 2024 by johana

If you are using Stripe.com you can store the guest’s credit card details for later processing. The card can later be charged once or several times from the booking details page in Sirvoy. You can also activate the “Sirvoy Vault” service in Sirvoy to store CC details safely. The credit card details are handled and stored (or vaulted) by the paym

Installing the Booking Engine on WIX

Published November 17th, 2024 by johana

Note: The information in this article contains third party system descriptions that are subject to change without prior notice. Therefore, please be aware that some details may be outdated due to recent modifications made by the third party. You can easily add the booking engine on your WIX site. Be aware that there are two different versions of

Obtaining Consent for Processing Personal Data (GDPR)

Published November 17th, 2024 by johana

According to the General Data Protection Regulation (GDPR) in the European Union, any processing of personal data must have a legal basis, which may include consent. The completion of a contract can also be a valid legal basis for processing personal data. In other words, for a hotel booking, you may rely on “fulfilling a contract” as the legal ba

Are All Restrictions Reflected on the Booking Channels?

Published November 17th, 2024 by johana

Restrictions for check-in, check-out and stays Most booking channels support these restrictions, with a few exceptions: Hostelworld and iCal channels do not support restrictions for check-in and check-out. To completely close units for those channels, make sure to select “Stays not allowed (including check-in)”. Warning: Please note that restricti

Display Category Picker on Booking Engine

Published November 17th, 2024 by johana

Once your room types have been categorized, you can let guests choose a category in the first step of the booking process, for example “The hostel” or “The Annex”. The category picker can be displayed with some different options: Go to Settings -> Booking engines . Click the three dots adjacent to the booking engine you want. In the drop-down l

Correct Handling of Modifications and Cancellations of Channel Bookings

Published November 17th, 2024 by johana

The general strong advice is to ask the guest to make any necessary modification or cancellation of a booking from the channel’s public booking page. This ensures correct availability, limits the risk of overbookings and means bookings display the same information on the channel and in Sirvoy. However, if you do choose to modify or cancel a channe

Make a Booking Anonymous

Published November 17th, 2024 by johana

You can remove personal data from a particular booking and make it anonymous at the guest’s request. Open a particular cancelled booking, or an existing booking, making sure the checkbox “checked-out” is checked by front desk and that the guest has checked out, and paid. A red “anonymous person” icon will now appear, in the “guest information” sec

How do I Adjust the Room Assignment?

Published November 17th, 2024 by johana

You can change the way your rooms will be assigned by going to Settings -> Booking engines -> General options -> Room Assignment. The settings will be applied wherever the bookings come from (channels / homepage). There are four different options: Optimize (reduces gaps if possible) Based on unit number/name in ascending order. Based on u

Customize Landing Page After Booking is Made

Published November 17th, 2024 by johana

This short article will explain what to do if you want to redirect your guests to another customized landing page after the booking process is completed and, depending on your settings, payment has been made. To generate an embedded booking engine HTML for your website. Go to Settings -> Booking engines . Click the three dots adjacent to bookin

Sample Texts for Emails Sent to Guests

Published November 15th, 2024 by johana

You can easily create email templates that you can send to your guests manually or automatically. In addition to the default automated booking confirmation , booking request confirmation , and cancellation confirmation emails, which will be sent automatically (even if you do not create your own), you may want to send a “Welcome” email at check

Limiting How Close to Check-in and How Far Ahead Guests Can Book

Published November 17th, 2024 by johana

To adjust how close to check-in or how far ahead guests can book: Go to Settings -> Booking engines . Click the three dots adjacent to the booking engine you want. These settings are set for each individual booking engine. In the drop-down list, click “Edit.” Under “How close to check-in guest can book”, both days and the time of day can be

Can I Use a Custom Gallery For The Booking Engine of My Website?

Published November 17th, 2024 by johana

Yes! You can use your gallery by specifying “data-callback” when including the Sirvoy widget. It is very similar to how you define a custom script for conversion tracking as seen in this article . The following events are currently available: gallery_init – fires when displaying the search form. If you want to implement your own gallery, you can

What about Data Protection and GDPR?

Published November 17th, 2024 by johana

We take data protection and privacy very seriously. Sirvoy will handle your business information and guest data securely and confidentially, and according to the GDPR (General Data Protection Regulation). All third party services used by Sirvoy for data processing are also GDPR compliant. See our terms and conditions for more details regarding h

Deleting and Correcting Invoices

Published November 15th, 2024 by johana

Once an invoice has been printed, it cannot be deleted, but must instead be credited. Go to the invoice details page and click “Create credit invoice”. A new invoice, a “credit invoice”, will be created and linked to the original invoice.This will have the same effect as deleting the original invoice, but the amounts of both invoices will still be

What Languages Does the Booking Engine Support?

Published November 17th, 2024 by johana

Sirvoy’s booking engine supports 31 languages (and counting) and will auto-detect your guest’s preferred language from their browser, adjusting the engine to their language. Your guests can effortlessly book in the language that best suits them. But descriptions of your room types and extras are only offered in the languages you choose to support

Why Is Booking.com Asking Me to “Refresh All Inventory” and “Remove All Rates”?

Published November 17th, 2024 by johana

When you connect your Booking.com account to Sirvoy, your existing rates & availability will be reset in Booking.com. Once the connection is activated, Sirvoy will automatically do a “full refresh”, and upload your rates and availability again. You will receive an email from Booking.com telling you to “please make sure to refresh all inventory

Adding Room Types

Published November 17th, 2024 by johana

Go to Settings -> Accommodations and click “Add new”. Give the room type a name, for example “Double room”. You can upload images in PNG, GIF, JPG or JPEG format. Each image size must not exceed 10MB. For best quality, the image dimensions should be at least 1000 px width and 300 px height. Uploaded images can be sorted, edited or removed using

How Can I Make Incoming Bookings to Be Considered as Mere Booking Requests?

Published November 17th, 2024 by johana

You can set new bookings to be considered as mere booking requests until they are manually reviewed and confirmed by you. Go to Settings -> Booking engines -> General options. Under “Booking requests”, choose either “Bookings made online by guests are merely considered as requests until confirmed”, or “All new bookings are merely considered

Sirvoy Website Builder Guide

Published November 17th, 2024 by johana

Our intuitive website builder helps you create a simple responsive webpage in just a few steps. This article provides an easy guide so that you can create your own attractive webpage. You will also see an instant preview (desktop or mobile views), so that all you need to do is click “save”. It’s simple: Set. Save. Show. Step 1: Enable Website Buil

How Do I Make a Partial Refund Display Correctly in a Booking, on a Cash Receipt and in Accounting?

Published November 15th, 2024 by johana

Sometimes you may need to make a partial refund to a guest. If you use Stripe, this can be done easily from the booking details page ( see this article ). Other payment methods, such as PayPal or a card machine, require manual steps for payments to be refunded. If a cash receipt was created before making the partial refund (receipt is locked), you

Can the Booking Engine be Used With Joomla?

Published November 17th, 2024 by johana

Yes, it’s easy to include Sirvoy’s booking engine on a website running with Joomla. Simply add the URL option that you’ll find in the article about how to install the booking engine.

Accessing Sirvoy: Supported Devices and Browsers

Published December 17th, 2024 by johana

Since Sirvoy is cloud-based, you can access it from any device connected to the internet, including Macs, iPads, and other tablets or mobile devices. No installation is required—just log in to Sirvoy through your browser to manage your bookings. Below are the supported browsers to ensure optimal performance. Supported Browsers For the best experie

Moving a Guest to a Different Room

Published November 15th, 2024 by johana

Drag n’ Drop in the Calendar: Go to the Calendar page to get an overview of how to arrange your room bookings most effectively. Click on the “booking bar” you want to change and wait. The “booking bar” will become movable and the available rooms will be highlighted. Grab the “booking bar” that you want to move and drag it to another available room

Stripe Terminal For In-Person Payments

Published November 15th, 2024 by johana

Stripe Terminal is a physical point-of-sale device that offers a seamless checkout and payment experience. Terminal is the best way to make in-person payments and is fully integrated with Sirvoy. Before you use Stripe Terminal, ensure your Sirvoy and Stripe accounts are connected . Stripe Terminal Hardware Sirvoy supports Stripe’s WisePOS E and t

Locky Keyless Entry System

Published November 17th, 2024 by johana

Locky is a cloud-based access control system that provides a complete suite of locks, gateways, and a control app. Locky and Sirvoy work together to automate your accommodation security for every new booking. Once set up in your Sirvoy account, Locky creates key codes, delivers them to guests, safely invalidates the codes when the stay is over, a

Blocking a Room Type

Published November 15th, 2024 by johana

You can make a room type unavailable for bookings by following these steps: Go to Settings -> Availability -> Stay restrictions and click “New restriction”. Enter a name for the restriction and indicate the date range when this setting should apply. Choose the room type you want to block from the drop-down. Check “Stays not allowed (includin

Creating a Test Booking as “Guest”

Published November 17th, 2024 by johana

If you want to do a test booking in order to get the guest experience, but you still haven’t installed the booking engine on your website, you can follow these steps: Go to Settings -> Booking engines . Click the three dots adjacent to the booking engine you want. In the drop-down list, click “How to Install.” Select a check-in date and do a se

Allow Guests to Review Their Booking

Published November 17th, 2024 by johana

Would you like your guests to be able to pay the remaining balance, or to cancel their booking, directly via your website? Or simply let them review their booking details? Then you might want to use the Review Your Booking feature. Activate this feature by going to Settings -> Guest portal -> Installation and click “Install”. Use the code s

Sirvoy Status Page: Monitoring Service Health and Updates

Published December 17th, 2024 by johana

The Sirvoy Status Page provides real-time information about the current and recent status of all Sirvoy services. You can access the page directly or find it from your Dashboard. This page helps you monitor the operational health of key services that power the Sirvoy platform, ensuring you're always aware of any potential issues. What Can You Moni

Does Sirvoy Support Multiple Rates for Room Types?

Published November 17th, 2024 by johana

Many channels, including Booking.com and Expedia, allow you to have multiple rates for a certain room type, for example “last minute”, “minimum 7 nights”, “breakfast included”, “non refundable”, etc. The availability is set on room type level by most channels, meaning that all rates share the same pool of available rooms. In Sirvoy, there is no su

Child Count and Prices on Bookings From Booking.com

Published November 17th, 2024 by johana

Currently, Sirvoy does not offer the possibility to specify child prices and number in the room type settings. This means any child occupancy or pricing needs to be set up on your Booking.com account. However, information about this will now be visible in the Sirvoy booking. Here is how it works in more detail. Child Count As part of your settings

How to Offer the Same Physical Room at Different Channel Rates

Published November 17th, 2024 by johana

There is a difference between a channel room type and a channel room rate. A room type represents one or several physical rooms. A rate represents a certain type of price for that room type. For example, a room type called “Double room” could be offered at $100 (rate A), but, at the same time, could also be offered at $125 (rate B). Different offe

Does Sirvoy do Server Backups?

Published November 17th, 2024 by johana

Yes, we do regular backups of all data to prevent loss of data. Backups are made continuously, are kept in a secure and safe manner, and the data storage is compliant with GDPR, PCI and other regulations. All our servers, databases and backups are hosted by Amazon Web Services (AWS), with replication across multiple data centers located in Ireland

How will the Integration between Sirvoy and my Sales Channels work?

Published November 17th, 2024 by johana

Immediately after Sirvoy has been connected with one, or even several sales channels, the systems will automatically update each other in a real time 2-way connection. In this network, Sirvoy acts like a “Sales channel manager”, synchronizing all bookings in real time and letting you administrate and oversee all of them in one calendar view. Sirvo

Is it Possible to Connect Sirvoy to Trivago?

Published November 17th, 2024 by johana

Trivago is not a regular OTA (online travel agency) like Booking.com, Expedia, Hostelworld, etc. It is a meta search engine similar to TripAdvisor, Google Hotels Ads, Momondo, etc. These meta search engines display hotel rates as they appear on the different OTAs. If your hotel appears on some OTAs, your rates are likely already being displayed on

What is a Booking Engine?

Published March 11th, 2025 by johana

A booking engine is an online tool that lets guests book rooms directly with your property. Guests visit your website to check availability and make their own reservations—no extra work is required from you or your staff. Best of all, Sirvoy’s booking engine is commission-free, so you keep the full amount of each booking How Does a Booking Engine

Connecting to SiteMinder

Published November 17th, 2024 by johana

If you have an active SiteMinder account, you can connect it to Sirvoy. Sirvoy can automatically keep your availability updated and retrieve your bookings from SiteMinder. Note: If you have already existing, future bookings on SiteMinder, they will not be automatically retrieved and registered in Sirvoy. See point 7 below. Inform your account ma

Setting up Google Analytics Event Tracking for the Booking Engine and the Review Booking Form

Published November 17th, 2024 by johana

Set up booking engine event tracking with Google Analytics by following these steps. Note : This article includes information about third-party systems, which may change. Before You Start Find your Google Analytics Universal or Google Analytics 4 tracking code. Setting Up Tracking in the Booking Engine In Sirvoy, go to Settings -> Booking eng

Why Are My Delivered Emails Not Shown as Opened by the Recipient?

Published November 15th, 2024 by johana

Every booking has a history log that shows the status of emails sent to that guest. Typically the status is “Delivered” or “Delivered & Opened.” But occasionally the status won’t change to show the email as opened. There are two likely reasons: Some email providers don’t track whether an email is opened. With those providers, the guest could r

Receiving Copy of Emails Sent to Guests

Published November 15th, 2024 by johana

If you would like to receive a copy of automated or manually sent emails, this can be set up under Settings -> Communications -> Settings for email copy . You might also want an email copy of your notifications on new bookings. To set that up please check this support article .

Correct Price Settings for Your STF (BookVisit) Connection

Published November 17th, 2024 by johana

Your displayed prices on STF are applied for STF members. Charges for non STF-members are set up on your BookVisit account and are on STF’s booking page added on top of the displayed prices. The prices you send to BookVisit must therefor exclude the charge for non STF-members. The surcharge for non STF-members is 50:- / adult, so you have to adjus

Pre-Fill and Preselect Booking Engine Options

Published November 17th, 2024 by johana

There are several ways to connect guests to a booking engine with pre-filled values or preselected rooms. So, your guests won’t need to do it themselves. These values include dates, number of adults, language, category, room type, and more. Examples: Your website could include a “Book” button next to a room type description. That button could lead

How Sirvoy Manages Outdated Information

Published November 17th, 2024 by johana

Sirvoy takes care to only keep needed data and safely delete the rest. This makes the system efficient, ensures your guest’s information is protected, and complies with data protection laws, such as the European GDPR. Data We Delete and When: Text message (SMS) content: Deleted 12 months after check-out, but the booking log saves the phone number

Accepting Payments with Stripe

Published November 15th, 2024 by johana

Stripe is our recommended payment solution–secure, cost-effective, and incredibly versatile. It offers smooth integration with Sirvoy, extensive global availability, and superior point-of-sale capabilities through Stripe Terminal . As a verified Stripe partner, Sirvoy ensures a stringent security and verification process with this leading financi

How to Add Credit Card Details to a Booking Made By the Front Desk?

Published November 15th, 2024 by johana

You can add CC details received by phone or by the front desk manually in the created booking. There are two ways to store them: Using Stripe If you are using the Stripe payment solution and make a booking by the front desk you can, after the booking has been made, add CC details on the booking details page under “CHARGE CARD -> ADD NEW CARD”

Security Considerations

Published November 17th, 2024 by johana

Sirvoy follows best practices and will notify you in case of any security incident or data breach, as well as the relevant authorities in accordance with applicable law. However, there is still much you can do to secure your business and online presence. Phishing Be careful when receiving emails or instant messages with clickable links. An email m

Can I Limit the Number of Rooms Shared with a Channel?

Published November 17th, 2024 by johana

Let’s say you have 4 double rooms, but you only want 2 of those to be sold through a booking channel. This can be accomplished by creating a second room type in Sirvoy, which only holds two of the double rooms. Go to Settings -> Accommodations and click “Add new”. Name this new room type “Double room – OTA/channels” or similar. The settings for

Resolving Overbookings Received from Booking Channels

Published November 17th, 2024 by johana

When an overbooking occurs you will receive an email alert and a message will also be displayed on the booking details page. The overbooking message in the yellow box shows what was requested (room type, number of guests, dates, etc). Compare that information with the current booking content to find out the problem and what is missing. Usually, no

What is the Difference Between “Value”, “Invoicing” and “Payments” in Statistics?

Published November 15th, 2024 by johana

On the Statistics page you will find the revenue for a certain period presented in different ways: “Value” is the total of all daily prices for the selected dates (including rooms, extras and surcharges), but actual payments may not have been received then. The “Invoicing “ columns represent the sales registered during the period, from an account

Apparent Overbookings Due to Booking.com’s “Ask for a Replacement Guest” Feature

Published November 17th, 2024 by johana

What Is the “Ask for a Replacement Guest” Feature? According to Booking.com, this is how this feature works: “When your guest cancels, we hold the room and promote it to other guests … If we can’t find a replacement guest within 24 hours, we cancel the reservation and release the room.” Why Can the Feature Cause Overbookings? Booking.com does not

Does Sirvoy Have an SSL Certificate?

Published November 17th, 2024 by johana

Yes, Sirvoy is using SSL (Secure Sockets Layer) to ensure that all communication, including the booking process and back-end operations, are secured. Note: If you are embedding the booking engine on your website and at the same time are using a payment solution, make sure that your website also uses SSL (the URL displays “https://” and not “http:/